Accessibility statement for North Tyneside Council Employment and Skills Service Website

This accessibility statement applies to the website used to promote the services of North Tyneside Council’s Employment and Skills Service — www.skillsnorthtyneside.org.uk.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is

We’re working hard to ensure that as much of our website as possible can be accessed and understood by all however we are aware that some parts of the website are not currently fully accessible, including:

  • Most older PDF documents are not accessible to a screen reader
  • The hamburger menu item is not accessible using a keyboard at 200% zoom
  • There is no mechanism to dismiss additional content triggered in the navigation bar without moving the pointer or keyboard focus

We have a plan in place to identify and rectify all these issues and will be regularly reviewing our progress. But if you require any additional help accessing any of the information on our website while we are working to resolve these issues, please Contact us.

 

Feedback and contact information

Contact us if you need information on this website in a different format.

This includes:

  • accessible PDF
  • large print
  • easy read
  • audio recording or braille

 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact curriculum.support@northtyneside.gov.uk.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Contacting us by phone or visiting us in person

See our contact page.

 

Technical information about this website’s accessibility

North Tyneside Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed.

 

Non-accessible content

The content listed below is non-accessible for the following reasons.

 

Non-compliance with the accessibility regulations

  • WCAG 2.1.1 Keyboard – All pages- At 200% zoom, the hamburger menu is not accessible using the keyboard. This is still an issue as the keyboard does not tab onto the hamburger menu. This will be fixed in Summer 2024 when the website is reproduced and transferred to a new platform.
  • WCAG 1.4.13 Content on Hover or Focus – Home- When hovering over the navigation bar dropdown menus, there is no mechanism to dismiss the additional content triggered without moving pointer hover. You can dismiss it when the keyboard focus is used, just press enter on highlighted top menu option. This will be fixed in Summer 2024 when the website is reproduced and transferred to a new platform.
  • WCAG 2.4.2 Page titled – Some PDF documents do not have titles that describe the purpose of the page. We are currently making our way through PDFs and transferring them to HTML web pages. This will be complete by March 2024
  • WCAG 1.3.1 Info and Relationships: Tables – Some information in tables in PDF documents are inaccessible for screen readers. We are currently making our way through PDFs and transferring them to HTML web pages. This will be complete by March 2024
  • WCAG 1.1.1 Non-text content – Some PDF documents contain images without alternative text. We are currently making our way through PDFs and transferring them to HTML web pages. This will be complete by March 2024

 

Third party systems and websites

There are no third party applications used on this site.

 

Disproportionate burden

North Tyneside Council believes our website should be accessible for everyone. We do not currently intend to claim disproportionate burden for any website content.

 

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

 

What we’re doing to improve accessibility

We plan to move the website to a new platform. As part of this work we will fix outstanding accessibility issues.

We have developed a digital style guide. This provides accessible components for our developers to use.

We have produced guidance for staff to help them create accessible content.

 

Preparation of this accessibility statement

We prepared this statement on 5 January 2024.

We have tested this website using WAVE WebAIM and last tested on 24 January 2024, We tested a selection of pages, reflecting different page layouts used on our website.