The matrix Standard is the international quality standard for organisations that deliver information, advice and/or guidance (IAG), either as their sole purpose or as part of their service offering.

An extract sums up nicely the positivity of the report:

‘Staff interviewed outlined the importance of providing good quality impartial IAG and support to residents to “make them aware of their options” and “provide appropriate choices and pathways to improve their prospects”. Their passion for achieving the best outcomes for residents was clearly evident. There is a sense of pride and satisfaction in helping to make a difference to the residents through helping them to “make positive choices” and supporting them “to succeed in work and life”. This was further demonstrated in comments from residents interviewed.’

Roger Chapman, Head of the matrix Service for The Growth Company said:

“This is a fantastic achievement for North Tyneside Council Employment & Skills Service and I would like to congratulate the team on their success. We believe that at the heart of high-quality advice and support services are strong leadership, excellent service and a focus on continuous improvement, all underpinned by effective use of the resources available.  The matrix Standard is designed to benchmark organisations against best practice in these areas. With their accreditation success, The Service is working to provide the best possible support to their clients.”