Customer Service in Health and Social Care Settings
Description
This qualification is designed for learners who want to develop an understanding of how to deliver effective customer service in health and social care settings.
Please note whilst the course is free, there is a £50 withdrawal fee if you leave or are withdrawn from the course without completion.
This qualification is designed to enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector.
The objectives of this qualification are to help learners:
- Develop an awareness of customer service in health and social care
- Understand how to communicate effectively in a health and social care setting
- Understand the needs of customers who access health and social care services
- Understand teamwork in health and social care settings
Assessment Awarding Body: NCFE
This is an online course. You will receive your own study pack, alongside a specialist tutor who will guide you through your studies. Your study pack includes a set of high-quality knowledge workbooks that are designed to help you learn independently through a range of reflective activities. You will also receive an online assessment account (e-assessor) where you will document your evidence.
There are 4 mandatory units that must be achieved:
- Unit 1: Preparing to deliver customer service in health and social care settings
- Unit 2: Understand the specific needs of customers accessing health and social care services
- Unit 3: Effective communication for health and social care
- Unit 4: Teamwork in health and social care settings
Knowledge-based assessment to be completed via e-portfolio system.
Course Length:
8 weeks (although you can complete more quickly if you wish)
Attendance:
This course is part of our online learning offer, and you will primarily study at home. Regular drop-in workshops are available, facilitated by a specialist tutor. We encourage attendance at the drop-in sessions for support, reassurance and knowledge building.
You will receive submission dates for all units.
If you require additional support, regular tutorials can be arranged.
You could progress onto other Online Learning programmes such as:
- Level 2 Preparing to Work in Adult Social Care
- Level 2 Understanding Nutrition and Health
- Level 2 Certificate in Falls Prevention Awareness