Principles of Customer Service
Description
This qualification provides an ideal start in the occupation and supports progression within customer service. It is ideal for customer service professionals who deal with customers through one-off or routine contacts.
Please note whilst the course is free, there is a £50 withdrawal fee if you choose to withdraw from the course.
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task. By completing this course, you will:
- Learn to deliver excellent customer service
- Increase awareness of understanding and meeting customers’ needs
- Give a great customer experience
- Learn from feedback and promote products and services
Awarding Body: NCFE
This is an online course. You will receive your own study pack, alongside a specialist tutor who will guide you through your studies. Your study pack includes a set of high-quality knowledge workbooks that are designed to help you learn independently through a range of reflective activities. You will also receive an online assessment account (e-assessor) where you will document your evidence.
Course Length
10 weeks (although you can complete more quickly if you wish)
Attendance
his course is part of our online learning offer, and you will primarily study at home. Regular drop-in workshops are available, facilitated by a specialist tutor. We encourage attendance at the drop-in sessions for support, reassurance and knowledge building.
You will receive submission dates for all units.
If you require additional support, regular tutorials can be arranged.
You could progress onto other Online Learning programmes such as:
- Level 2 Certificate in Business Administration
- Level 2 Certificate in Advice and Guidance
- Level 2 Certificate in Equality and Diversity
- Level 2 Certificate in Team Leading