Understanding Excellence in Customer Service for Hospitality



Learners wishing to enrol on this course should be able to work independently and have good communication and written skills, with access to the internet and IT skills to complete an online Distance Learning course. Course workbooks and information will be sent to you after you have enrolled.

Your course may be free or discounted depending on your circumstances.
Please find out more.


This course is for anyone who wants to become more knowledgeable about Customer Service in the Hospitality Industry.

This Distance Learning course will cover:

• Understanding the Principles of Customer Service
• Understanding Effective Teamwork
• Legislation and Guidance
• Professional Personal Standards

Awarding Body: NCFE CACHE
Activities and work will be assessed by your tutor online.

Course Length
16 weeks

You will be expected to meet unit deadlines and submit your work regularly.

We offer a wide range of different online Distance Learning courses.

Course Start Date(s)


Course Length

16 weeks

Course Price

Full Fee

Discounted Fee

Full Concession

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