NCFE CACHE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality



This qualification is designed for learners who are looking to enter, or progress within,
employment in the hospitality sector. It will enable learners to develop knowledge and
understanding of excellence in customer service for the hospitality sector

Learners must be aged 19 and over.

Please note whilst the course is free, there is a £50 withdrawal fee if you chose to withdraw
from the course.

Your course may be free or discounted depending on your circumstances.
Please find out more.


To be awarded the NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality, learners are required to successfully complete 4 mandatory units.

Learners will develop an understanding of:

• communicating with customers in the hospitality sector
• teamwork in the hospitality sector
• professional standards and personal development
• Legislation and regulations relating to customer service delivery in the hospitality sector.

Assessment Awarding body: CACHE

This course is delivered via distance learning. You will receive your own study pack, alongside a dedicated tutor who you can contact throughout your studies. Your study packs comprise a set of high quality knowledge workbooks that are designed to help you learn independently through a range of reflective activities. You will also receive assessment
booklets in which you can document and demonstrate your achievement of the associated learning outcomes.

Other Distance Learning Programmes such as:

  • Level 2 Certificate Equality & Diversity
  • Level 2 Certificate in Nutrition and Health
  • Level 2 Food Hygiene

Course Start Date(s)


Course Length

20 Weeks

Course Price

Full Fee

Discounted Fee

Full Concession

Enquire about this course